Returns & Refunds policy

Cancellation of order is clearly defined in our General Terms & Conditions:

Returns

We do not offer a returns policy on customized products. By customized we mean products that have been designed/amended in house following clients instructions/brief and approval of print artwork by client prior to the customized product being produced/manufactured.

In the event of a dispute over the quality of a printed product, please refer to the Article 20 section concerning our returns policy as your first approach.

If the quality of print involves such aspects as a shortage in the print run, damaged paper, extraneous marks or deterioration of print quality, incorrect position of image/folding i.e. outside the 1mm tolerance, incorrect thickness or type of paper etc then printworkuk.com would love to resolve any problem amicably by way of a refund or re-print.

Special notice regarding refunds
Under no circumstance will printworkuk.com accept a returns or refund request if there are any errors or ommissions in the textual or pictorial content of the customized print product. It is the responsibility of the client to double check the correctness of the content of the print artwork before print approval is given. It is impossible to correct errors once the job is printed. Printworkuk.com regard the approval of print artwork by the client as their provision of correct artwork for print, which can be reprinted at their expense if it is incorrect. No refunds or free reprints will be available if a job is printed from artwork that is incorrect.

Terms and Conditions
General Terms and Conditions of Intelligent Services Ltd

Section 20 Warranty

(1) Where the customer is a Business Customer:

a) printworkuk.com warrants that on delivery the Products shall:
i) be free from material defects such as poor quality print, damaged paper or print marks extraneous to the approved artwork;
ii) comply with the description set out in the Order Confirmation. However, this warranty does not apply in the circumstances described in clause (b);

b) The warranty in clause (a) does not apply to any defect in the Products arising from:
i) fair wear and tear;
ii) wilful damage, abnormal storage or working conditions, accident, negligence by the
Customer or by any third party;
iii) any alteration of the Products by the Customer or by a third party; or
iv) any specification or instructions provided by the Customer, including the Print Artwork.

c) Where the Customer is a Business Customer, and there is a breach of the above warranty , if:
i) the Customer gives notice in writing or by phone to printworkuk.com within 2 days of discovery that some or all of the Products do not comply with the warranty set out in clause (a);
ii) the Customer (if asked to do so by printworkuk.com) returns such Goods to the printworkuk.com 's place of business at the Customer’s cost, and
iii) printworkuk.com is given a reasonable opportunity of examining such Products;

d) printworkuk.com will, if it is satisfied that there is such a breach, at its option, repair or replace the defective Goods, or refund the price of the defective Products in full.

e) printworkuk.com’s compliance with this clause (c) will be the Customer’s exclusive remedy for breach of the warranty in clause (a).

(2) IF THE CUSTOMER IS A CONSUMER, THE CUSTOMER HAS LEGAL RIGHTS IN RELATION TO PRODUCTS THAT ARE FAULTY OR NOT AS DESCRIBED.

Section 21 - Liability

(1) If the customer is a Business Customer:
a) printworkuk.com only supplies the Products for internal use by the Customer’s business, and the Customer agrees not to use the Products for any re-sale purposes.

b) nothing in these terms limit or exclude printworkuk.com’s liability for:
i) death or personal injury caused by our negligence;
ii) fraud or fraudulent misrepresentation;
iii) breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or
iv) defective products under the Consumer Protection Act 1987.

c) Subject to clause (1) (b) printworkuk.com will under no circumstances whatever be liable to the Customer, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:
i) any loss of profits, sales, business, or revenue;
ii) loss or corruption of data, information or software;
iii) loss of business opportunity;
iv) loss of anticipated savings;
v) loss of goodwill; or
vi) any indirect or consequential loss.

d) Subject to clause (1)(b) and (c), printworkuk.com’s total liability to the Customer in respect of all other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed an amount equal to the price of the Services.

e) Except as expressly stated in these terms, printworkuk.com does not give any representation, warranties or undertakings in relation to the Services (including the Products). Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, printworkuk.com will not be responsible for ensuring that any Products are suitable for the Customer’s purposes.

(2) IF THE CUSTOMER IS A CONSUMER:

a) if printworkuk.com fail to comply with these Terms, printworkuk.com is responsible for loss or damage the Customer suffers that is a foreseeable result of printworkuk.com’s breach of these Terms or our negligence, but printworkuk.com is not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of printworkuk.com’s breach or if they were contemplated by the Customer and printworkuk.com at the time they entered into the Contract.

b) printworkuk.com only supplies the Products for domestic and private use. The Customer agrees not to use the Product for any commercial, business or re-sale purposes, and printworkuk.com have no liability to the Customer for any loss of profit, loss of business, business interruption, or loss of business opportunity.

c) printworkuk.com does not in any way exclude or limit its liability for:
i) death or personal injury caused by printworkuk.com’s negligence;
ii) fraud or fraudulent misrepresentation;
iii) any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
iv) any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and
v) defective products under the Consumer Protection Act 1987.

Section 22 - Compensation for cancelled or terminated orders related to Customised Products

(1) if an order is cancelled or terminated by either party for any reason whatsoever (other than due to be default or printworkuk.com) then the Customer will pay the following compensation to printworkuk.com:

a) if the order of a customised product is terminated at the point at which printworkuk.com starts the first process of printing i.e. sending data to printing plate production then printworkuk.com will seek compensation by way of deduction from advanced payment as follows

Net Order Value (order price including VAT but excluding delivery costs)
Compensation (£)
Up to£ 20
£ 4
£ 20,01 to £ 425
£ 15
£ 425.01 and greater
£40

b) if the order is terminated after sending data, payment of the full Net Order Value will be retained.

(2) The customer agrees that compensation payable under this Article 22 is fair and reasonable and represents a genuine pre-estimate of the costs that printworkuk.com will incur in the event of a cancellation or termination of an order.

Section 23 - Ownership of print media, archiving, copyright

(1) printworkuk.com shall be exclusively entitled to the ownership, copyright and all other ancillary rights to the print media produced and used to produce the printed matter.

(2) Proof prints and proof copies shall be destroyed after six months if no objection has been received by then. The Print Artwork sent shall be destroyed after production of the printed material has been completed.

(3) The customer shall ensure that it has all rights to use, disseminate and publish the transferred data, especially as regards text and graphic material.

(4) The customer shall make good any loss to printworkuk.com resulting from third-party claims for infringement of industrial property rights and other rights arising out of the customer’s specifications, text or images supplied. The customer shall indemnify printworkuk.com for all liability, costs and expenses incurred by printworkuk.com as a result of such claims (whether or not successful) by third parties.

Section 24 - Confidentiality
The parties may not make available to any third party business or trade secrets or other confidential information arising from the business relationship or provided to the other party. This prohibition shall remain in force after termination of the contract.

Section 25 - Concluding provisions
This agreement and any other documents or materials referred to (including Section B) will be governed by the laws of England and Wales. Where the Customer is a Business Customer, the courts of England and Wales will have exclusive jurisdiction in relation to any disputes arising out of this contract.

B. Customer information

Set out below is information on circumstances relating to the formation of a contract and its implementation on the basis of purchase orders and their execution.

The information set out forms part of our contract with you. The terms of this are contained in the General Terms and Conditions for the Production of Printed Material (GTC). You will receive another copy of the Customer information and GTC again by e-mail after you place your Purchase Order, in the form of an attachment in .pdf format with the Order Confirmation.

This information is thus available to you offline at any time after conclusion of contract.

I. Information on the Vendor
The vendor of products on printworkuk.com is
printworkuk.com. Postal address:
Intelligent Services Ltd
636 Bristol Rd
Selly Oak
Birmingham B29 6BJ
Commercial Register: England & Wales, Company No. 4581278
VAT number: GB 803 3570 56

Contact information:
Service Call: +44 (0) 7980 390973
E-mail: printworkuk@gmail.com
Internet: printworkuk.com

II. Information on the right of to cancel
printworkuk.com sells personalised printed material produced to Customer specification. There is therefore no right to cancel an order in relation to any Customised Products.

III. Information on warranty rights
For details on warranty, please refer to the GTCs. The Products must be inspected for manifest defects immediately after delivery. Any such defects must be reported immediately to printworkuk.com; an e-mail to support@printworkuk.com is sufficient for this purpose. No guarantees over and above the obligations as to quality required by law are provided in respect of the Products or services supplied.

IV. Other information on the contract
General terms and conditions
The current version of our GTC shall apply.
Payment, performance, delivery
You can define the arrangements for payment, delivery and performance yourself, by selecting the type of payment and type of shipping.
The date for delivery stated in the quotation or in the order confirmation relate reflects our then current workload. It is an indicative delivery date that is not binding. We deliver only within the UK.

V. Contract conclusion process
The contract between you and printworkuk.com is formed by you selecting a product to your requirements on the Website, and sending a purchase order to us (after carefully checking your order). If you notice any errors, you have the option of changing the design when you complete your order. This is expressly pointed out to you when you confirm the purchase order by clicking on the "Complete Purchase Order" button.

Our receipt of the purchase order will be confirmed to you immediately after you send it. However, the contract is not concluded until we accept the purchase order and send you confirmation of order by e-mail.

If a special format ordered is technically not feasible to print, printworkuk.com can decline acceptance of your offer, and submit a counter-offer with a technically feasible version of your purchase order. In this event, the contract shall be concluded only on acceptance of our counter-offer. You may decline this counter-offer in which case your order will be cancelled and you will receive a refund of any price paid in advance.

VI. Information on accessibility of the contractual provisions
We store your order information and personal data for purposes of contract processing. Information on all matters relating to the formation of the contract and its implementation, your order data stored by us, and a copy of our general terms and conditions will be sent to you again by e-mail with your order confirmation. You can save this e-mail on your computer to have the data available at any time. You can also view your order details and your personal data by logging into our Customer area at any time.

VII. Information on your data
We use the personal data you give for purposes of ordering the Products (e.g. name, address, payment data) only to perform and process the contract. When the order has been placed, it is processed through Intelligent Services Ltd – the company that owns the printworkuk website. Your address and contact information will be shared with any courier company we use to deliver the Products to you. We may also provide information about you to credit references agencies (see Article 5 of the GTC). You also have the opportunity to access the information we hold about you, amend it or have it deleted. This entails no additional cost beyond what your provider charges for sending the e-mail. As a data subject under the Data Protection Act 1998, you have a right to object to your data being used or transmitted for advertising purposes (block indicator). There is also a right of disclosure, and under certain circumstances a right to amend, block and delete your details stored in one of our files.

VIII. Storing this customer information
You can store this Customer information permanently and view the file offline at any time. To open the file you only need software that can read text files.

IX. Consent to the General Terms and Conditions
I have read and understood the General Terms and Conditions, and consent to their application.

Last amended:05.September 2024